Terms & Conditions

1. About Spinmama Casino and These Terms

Spinmama Casino operates as an online gambling platform accessible to players in New Zealand via the website spin-mama-casino-nz.com. The platform is registered at Level 11/111, The Terrace, Wellington Central, Wellington 6011, New Zealand. For any queries related to these Terms and Conditions, players may contact the support team at support@spin-mama-casino-nz.com or by phone on +64 4 816 8170.
Spinmama Casino holds a valid gambling licence under number OGL/2023/159/0064. This licence requires the operator to comply with all applicable regulatory obligations, including player protection standards, fair gaming requirements, and anti-money laundering provisions.
These Terms and Conditions govern the relationship between Spinmama Casino and every person who registers an account, accesses the platform, or participates in any game or promotion offered through the site. By creating an account, you confirm that you have read, understood, and agreed to everything set out in this document. If you do not agree to any part of these terms, you should not use the platform.
These Terms apply in addition to any specific bonus terms, game rules, or promotional conditions that are published separately on the site. Where a conflict arises between these Terms and a specific promotional document, the more specific document will apply to that promotion only.

2. Legal Framework Applicable to New Zealand Players

Spinmama Casino operates with awareness of the following New Zealand legislation, which shapes how the platform handles player accounts, data, and disputes:

• The Gambling Act 2003 (NZ), which establishes the legislative framework for gambling in New Zealand, including provisions relevant to player protection and problem gambling
• The Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), which requires us to verify player identities and monitor transactions
• The Privacy Act 2020 (NZ), which governs how personal information is collected, stored, used, and disclosed
• The Fair Trading Act 1986 (NZ), which prohibits misleading and deceptive conduct in trade
• The Consumer Guarantees Act 1993 (NZ), which provides guarantees in relation to services supplied to consumers
• The Contract and Commercial Law Act 2017 (NZ), which governs the formation and enforcement of contracts

Nothing in these Terms is intended to exclude or limit any statutory rights you hold as a New Zealand consumer under applicable legislation.

3. Eligibility and Account Registration

3.1 Age Requirement

You must be at least 18 years of age to register an account and use the Spinmama Casino platform. This requirement applies regardless of the age of majority in any other jurisdiction. We take our age verification obligations seriously and reserve the right to request documentary proof of age at any point. Any account found to belong to a person under 18 will be closed immediately, and any funds held in that account will be returned to their source after any legally required deductions.

3.2 One Account Per Player

Each player is permitted to hold only one registered account. Maintaining more than one account, whether under the same name or under different details, constitutes a breach of these Terms. In such cases, Spinmama Casino reserves the right to close all associated accounts and withhold any winnings generated through duplicate accounts. This applies regardless of whether the accounts were opened intentionally or by mistake.

3.3 Registration Information

When you register, you are required to provide accurate, complete, and current information. This includes your legal name, date of birth, residential address, and a valid email address. Providing false or misleading information at registration is a breach of these Terms and may result in account suspension and forfeiture of any balance. You are responsible for keeping your account details up to date. If your contact details change, you must update them promptly through your account settings or by contacting support.

3.4 Restricted Persons

The following categories of person are not permitted to register or use the Spinmama Casino platform:

• Persons under the age of 18
• Persons who are currently registered on a self-exclusion programme or who have voluntarily excluded themselves from gambling
• Employees, contractors, or agents of Spinmama Casino or its affiliated entities, and their immediate family members residing in the same household
• Persons accessing the platform from jurisdictions where online gambling is specifically prohibited under local law

4. Account Security and Your Responsibilities

You are responsible for maintaining the confidentiality of your login credentials, including your password and any two-factor authentication details. Spinmama Casino will not be held liable for losses arising from unauthorised access to your account where that access results from your failure to keep your credentials secure.
You must not share your login details with any other person. If you suspect that your account has been accessed without your authorisation, you must contact us immediately at support@spin-mama-casino-nz.com or by calling +64 4 816 8170 so that we can take protective action.
All activity carried out using your account login will be treated as having been authorised by you unless you have reported a security concern prior to that activity taking place.

5. Identity Verification (KYC)

5.1 When Verification Is Required

Spinmama Casino is required to verify the identity of its players as part of our obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 and as a condition of our gambling licence. Verification is triggered in the following circumstances:

• Before your first withdrawal is processed
• When your cumulative deposits reach a threshold that triggers a verification review
• When our compliance monitoring identifies unusual account activity
• At any other time we consider it necessary for regulatory compliance

5.2 Documents Required

Standard verification requires the following documents:

• Proof of identity: a clear copy of a valid New Zealand passport, driver’s licence, or other government-issued photo ID
• Proof of address: a utility bill, bank statement, or official government correspondence issued within the past three months, showing your name and current residential address
• Proof of payment method: a copy of the card or a screenshot of the e-wallet account used to make deposits

Additional documentation may be requested if our compliance team requires further information about the source of funds in your account.

5.3 Effect of Incomplete Verification

Withdrawals will not be processed until verification is complete. We recommend completing your verification shortly after registration rather than waiting until you are ready to make a withdrawal. This avoids delays at the point when you want access to your funds.

6. Deposits

6.1 Accepted Payment Methods

Spinmama Casino accepts deposits from New Zealand players via the following methods:

• Visa
• Mastercard
• Apple Pay
• Google Pay
• Bitcoin (BTC)
• Ethereum (ETH)
• USDT (Tether)

All transactions on the Spinmama Casino platform are processed in New Zealand dollars (NZD), which means players avoid currency conversion fees and exchange rate uncertainty that are common on platforms that deal exclusively in USD or EUR.

6.2 Minimum Deposits

Minimum deposit amounts may vary depending on the payment method used. Current minimum deposit thresholds are displayed on the cashier page within your account. We reserve the right to adjust minimum deposit requirements at our discretion, and any changes will be reflected on the cashier page before taking effect.

6.3 Deposit Processing

Card and mobile wallet deposits are credited to your account promptly after the transaction is authorised by your payment provider. Cryptocurrency deposits require network confirmation before funds are credited; the time required for this varies by network congestion but is typically completed within a short window.

6.4 Third-Party Payments

Deposits must be made using payment methods that are registered in your own name. We do not accept payments made by third parties on your behalf. Deposits identified as originating from a payment method belonging to another person may be reversed and the account may be suspended pending investigation.

7. Withdrawals

7.1 Withdrawal Processing

Withdrawal requests are processed once your account has been fully verified and once any applicable wagering requirements on bonus funds have been met. The processing timeline varies by payment method:

• Cryptocurrency withdrawals are typically processed faster than card withdrawals and, for verified accounts, are often completed within the same business day
• Card withdrawals are processed within a standard banking window that varies based on your card provider’s processing times

7.2 Withdrawal Method

Withdrawals must be made to the same payment method used for deposits, up to the amount deposited through that method. This requirement exists as part of our anti-money laundering obligations. Where a player’s deposit method does not support withdrawals, our team will work with you to find a suitable alternative, and further documentation may be required.

7.3 Withdrawal Limits

Minimum and maximum withdrawal limits apply and are displayed in the cashier section of your account. High-value withdrawals may be subject to additional verification. We reserve the right to pay out large withdrawals in instalments where operationally necessary, and we will notify affected players in advance.

7.4 Right to Refuse Withdrawal

We reserve the right to delay or refuse a withdrawal where there is a reasonable suspicion of fraud, where the account has not been fully verified, where a withdrawal request appears inconsistent with the player’s account history, or where we are obligated to take action under the AML/CFT Act 2009. Any delay will be communicated to the player with an explanation.

8. Bonuses and Promotions

8.1 Current Welcome Offers

New players at Spinmama Casino NZ are eligible for welcome bonuses upon registration and first deposit. The current welcome package includes:

• A first deposit bonus of 250% up to NZ$1,200
• 150 Free Spins, distributed across qualifying slots titles
• An alternative combined offer of 200% match bonus up to NZ$1,500 plus 100 Free Spins
• A time-limited Flash Bonus of 350%, which is subject to separate terms and availability

The specific offer you activate will depend on your selection at the time of deposit. Players are not automatically enrolled in any particular offer. Bonus eligibility is checked at the time of each deposit, and offers may change without prior notice.

8.2 General Bonus Conditions

The following general conditions apply to all bonuses and promotions on the Spinmama Casino platform unless a specific promotion’s terms state otherwise:

• Bonuses are subject to wagering requirements, which must be completed before bonus funds or winnings derived from bonus funds can be withdrawn. The applicable wagering multiplier for each offer is displayed on the promotions page and at the time of bonus activation
• Bonus funds and free spin winnings are separate from real money funds in your account. Real money is used first in gameplay unless your account holds only bonus funds
• Not all games contribute equally to meeting wagering requirements. Slots typically contribute at 100%, while live casino games and table games may contribute at a reduced rate or not at all. The contribution schedule is displayed in the bonus terms for each offer
• All bonuses carry an expiry period. Failure to meet the wagering requirement within the stated timeframe will result in the bonus and any associated winnings being removed from your account
• Free spins are allocated to specific games. Winnings from free spins are credited as bonus funds and are subject to wagering requirements before withdrawal
• Bonuses are available for personal recreational use only. Any evidence of bonus abuse, including multi-accounting, coordinated play, or pattern betting designed to exploit bonus mechanics, will result in bonus forfeiture and may result in account closure

8.3 Bonus Restrictions by Game

Certain game categories may be excluded or restricted during active bonus periods. The maximum bet permitted while a bonus is active may also be limited. Playing above the permitted maximum bet while a bonus is active may result in the bonus and any associated winnings being voided. Details of game restrictions and maximum bet limits are included in the terms for each individual promotion.

8.4 Right to Modify or Withdraw Promotions

Spinmama Casino reserves the right to amend, suspend, or withdraw any promotion at any time. Where a promotion is already active on your account, the terms that applied at the time of activation will continue to govern that specific promotion.

9. Gameplay Rules

9.1 Game Fairness

All games available on the Spinmama Casino platform are supplied by licensed software providers, including Play’n GO, Evolution, Playtech Live, BGaming, Evoplay, PG Soft, VoltEnt, Spribe, Ezugi, OnlyPlay, 3 Oaks Gaming, SmartSoft, Turbo Games, Barbara Bang, Velipay, and 100HP GAMING. Each provider is required to meet minimum standards for fairness and randomness as a condition of their own licences. Random number generation in slots and table games is independently tested to ensure outcomes are genuinely random and not influenced by prior results.

9.2 Technical Errors

In the event of a technical error, malfunction, or disconnection during gameplay, all affected game rounds will be voided. Any credits wagered in a malfunctioning game round will be returned to your account. We are not responsible for losses incurred as a result of connectivity issues on your side, including mobile network interruptions or device failures.

9.3 Disputed Outcomes

If you believe a game outcome is incorrect, you must notify us within 30 days of the relevant session. We will investigate the matter using server-side logs, which are the definitive record of game outcomes. The result of our investigation is final unless you escalate the matter through the dispute resolution process described in Section 15.

9.4 Maximum Win Limits

Maximum win limits may apply to specific games or promotional offers. Where a cap applies, it will be displayed in the game information or applicable promotion terms. Winnings that exceed an applicable cap will be adjusted accordingly, and you will be notified.

10. Responsible Gambling

10.1 Our Commitment

Spinmama Casino takes its obligations around responsible gambling seriously. Gambling is intended to be an enjoyable activity, and we provide tools to help players stay in control of their gambling. These tools are available to all registered players at no cost and without requiring you to contact our support team in most cases.

10.2 Player Protection Tools

The following responsible gambling tools are available via your account dashboard:

• Deposit limits: set a daily, weekly, or monthly cap on the amount you can deposit. Once set, limits take effect immediately. Reducing a limit is instant; increasing or removing a limit is subject to a cooling-off period to prevent impulsive decisions
• Session time reminders: configure alerts to notify you of how long you have been playing within a session
• Reality checks: opt in to regular on-screen prompts that display your session duration and activity summary
• Self-exclusion: apply a voluntary exclusion from the platform for a defined period of between one month and five years, or permanently. Self-exclusion requests take effect promptly after verification. During an exclusion period, you will not receive promotional communications from us
• Account cooling-off periods: temporarily pause your account if you want a break without committing to full exclusion

10.3 Support Organisations

If gambling has stopped being entertainment and has started causing you or someone close to you distress, the following organisations offer free and confidential support:

• Problem Gambling Foundation of New Zealand: 0800 664 262, available 24 hours, 7 days a week
• Gambling Helpline New Zealand: 0800 654 655
• Gambling Therapy: gamblingtherapy.org, offering online support in multiple languages
• BeGambleAware: begambleaware.org

10.4 Age Verification and Minor Protection

Spinmama Casino does not permit persons under 18 to use the platform under any circumstances. We use verification procedures designed to identify underage users, and we reserve the right to suspend any account where we have reason to suspect it is being used by or on behalf of a minor. We encourage parents and guardians to make use of parental control software to prevent access to gambling sites by children in the household.

11. Privacy and Data Protection

11.1 Collection of Personal Information

Spinmama Casino collects personal information from players for the purposes of providing gambling services, verifying identity, processing payments, meeting our regulatory obligations, and communicating with players about their accounts and applicable promotions. The types of information we collect include:

• Name, date of birth, and residential address
• Email address and phone number
• Payment method details
• Identity verification documents
• Account activity and transaction history
• Device and technical data collected through cookies and similar technologies

11.2 Use of Personal Information

Personal information is used for the following purposes:

• Account management and authentication
• Processing deposits and withdrawals
• Complying with AML/CFT obligations and our licence conditions
• Providing customer support
• Identifying and managing problem gambling risks
• Sending account-related notifications and, where you have opted in, promotional communications

We do not sell your personal information to third parties. Information is shared only with service providers who assist in operating the platform (such as payment processors and identity verification providers) and with regulatory authorities where required by law.

11.3 Your Rights Under the Privacy Act 2020

Under the Privacy Act 2020 (NZ), you have the right to:

• Request access to the personal information we hold about you
• Request a correction to your personal information if it is inaccurate or misleading
• Ask us to stop using your information for direct marketing purposes
• Make a complaint to the Privacy Commissioner if you believe we have interfered with your privacy

To exercise these rights, contact us at support@spin-mama-casino-nz.com. We will respond within the timeframe required under the Privacy Act 2020.

11.4 Data Retention

Personal information is retained for a minimum of seven years from the closure of your account, in accordance with our obligations under the AML/CFT Act 2009. After this period, information that is no longer required for regulatory or legal purposes is securely deleted.

12. Anti-Money Laundering Obligations

Spinmama Casino is a reporting entity under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009. We are required to:

• Verify the identity of all players in line with customer due diligence requirements
• Monitor player transactions for unusual or suspicious activity
• Report suspicious transactions to the New Zealand Police Financial Intelligence Unit where required by law
• Retain records of transactions and identity verification documents for the periods prescribed by law

Where our compliance team identifies activity that requires investigation, we may place a temporary hold on an account, delay a withdrawal, or request additional information from the player. We are not obligated to disclose the specific reasons for these actions where doing so might prejudice a regulatory investigation.

13. Intellectual Property

All content on the Spinmama Casino platform, including but not limited to the website design, logos, text, graphics, and software interfaces, is owned by or licensed to Spinmama Casino. You may not copy, reproduce, distribute, publish, or otherwise use any material from the platform for commercial purposes without our express written permission.
Game content is owned by the respective software providers and is licensed to Spinmama Casino for use on the platform. Your use of game content is limited to personal entertainment during your registered use of the platform.

14. Limitation of Liability

14.1 Platform Availability

While we take reasonable steps to keep the Spinmama Casino platform available and functional, we do not guarantee uninterrupted access. Maintenance periods, technical issues, and circumstances outside our control may result in temporary unavailability. We will not be liable for losses you claim to have suffered as a result of being unable to access the platform during such periods.

14.2 Limits on Our Liability

To the extent permitted by New Zealand law, Spinmama Casino’s liability to any player is limited to the balance held in that player’s account at the time of the relevant event. We will not be liable for indirect or consequential losses, including loss of anticipated winnings, loss of opportunity, or damage to a device resulting from use of the platform.

14.3 Statutory Rights Preserved

Nothing in this section limits any right or remedy you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand consumer protection legislation. Where those statutes confer rights that cannot be excluded by contract, those rights apply in full.

15. Complaints and Dispute Resolution

15.1 Raising a Complaint

If you have a complaint about any aspect of the Spinmama Casino service, the first step is to contact our customer support team directly. You can do this by:

• Live chat: available 24 hours a day, 7 days a week through the platform
• Email: support@spin-mama-casino-nz.com
• Phone: +64 4 816 8170

Please provide your account details, a clear description of the issue, and any supporting evidence. We will acknowledge your complaint promptly and aim to resolve it within five business days. More complex matters may take longer, and we will keep you informed of our progress.

15.2 Escalation

If you are not satisfied with the outcome of your complaint after working through our internal process, you may escalate the matter to the relevant regulatory or alternative dispute resolution body. Details of the applicable escalation route are provided in the licence information section of the website.

15.3 Server Records

In any dispute about a game outcome, the definitive record is the server-side log maintained by the relevant software provider. These logs are preserved for the purpose of resolving player disputes and represent the authoritative account of what occurred during a game session.

16. Account Closure and Suspension

16.1 Closing Your Account

You may close your account at any time by contacting our support team. Before closure is processed, any remaining balance will be paid to your verified payment method, subject to our standard withdrawal conditions and identity verification requirements. Accounts with outstanding wagering requirements on active bonuses will have those bonuses removed before the balance is paid out.

16.2 Our Right to Suspend or Close Accounts

Spinmama Casino reserves the right to suspend or close any account in the following circumstances:

• Breach of any provision of these Terms and Conditions
• Provision of false or misleading registration information
• Evidence of fraudulent activity, collusion, or abuse of promotional offers
• Failure to complete identity verification within a reasonable period
• Use of software, tools, or strategies that interfere with fair play on the platform
• Account inactivity in combination with an inability to contact the account holder
• A requirement arising from our regulatory or legal obligations

Where an account is closed for cause, any winnings generated through the activity that triggered closure may be forfeited. Real money deposits that are not associated with the relevant breach will be returned to the verified payment method.

16.3 Dormant Accounts

An account is considered dormant if it has not had any login activity for a period of 12 consecutive months and holds a positive balance. We will make reasonable attempts to contact you using the email address associated with your account before applying any dormancy administration fee. Dormancy fees, where applied, will not reduce your balance below zero. Details of our dormancy policy are available from our support team.

17. Amendments to These Terms

Spinmama Casino reserves the right to update these Terms and Conditions at any time. Where changes are material, registered players will be notified by email to the address associated with their account. Continued use of the platform after the effective date of any update constitutes acceptance of the revised terms. If you do not agree with an update, you should close your account before the effective date of the changes.

18. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising from these Terms that are not resolved through our internal complaints process will be subject to the non-exclusive jurisdiction of the New Zealand courts.
Nothing in this clause affects your rights as a New Zealand consumer under applicable legislation, including your right to pursue remedies in any forum that has jurisdiction over your claim.

19. Miscellaneous Provisions

19.1 Severability

If any provision of these Terms is found by a court or tribunal to be unlawful, invalid, or unenforceable, that provision will be read down or severed to the minimum extent necessary. The remaining provisions of these Terms continue in full force and effect.

19.2 Entire Agreement

These Terms and Conditions, together with any applicable bonus terms, game rules, and our Privacy Policy, constitute the entire agreement between you and Spinmama Casino relating to your use of the platform. They supersede any prior representations, statements, or understandings, whether oral or written.

19.3 No Waiver

Failure by Spinmama Casino to enforce any provision of these Terms on any occasion does not constitute a waiver of our right to enforce that provision or any other provision in the future.

19.4 Language

These Terms are written in English. In the event of any inconsistency between an English version and any translated version, the English version will prevail.

20. Contact Details

For any matters relating to these Terms and Conditions, your account, or the services provided by Spinmama Casino, please contact us through the following channels:

• Email: support@spin-mama-casino-nz.com
• Phone: +64 4 816 8170
• Postal address: Level 11/111, The Terrace, Wellington Central, Wellington 6011, New Zealand
• Live chat: available 24/7 through the platform at spin-mama-casino-nz.com

Gambling should be a form of entertainment. If it stops being that for you, our support team and the organisations listed in Section 10.3 are here to help. The minimum age to use this platform is 18. Please play responsibly.