License Information

Operator and Corporate Information

The Spinmama online casino platform available at spin-mama-casino-nz.com is operated by Terdersoft B.V., a company incorporated and existing under the laws of Curaçao, with its registered office at Emancipatie Boulevard Dominoc Martina 31, Curaçao. The company holds registration number 164860 in the Curaçao commercial register.

Terdersoft B.V. operates the platform as a business-to-consumer online gaming operator and bears full legal responsibility for all gaming services, financial transactions, customer accounts, and compliance obligations described herein. All commercial activities undertaken through the platform are carried out exclusively in the name and on behalf of Terdersoft B.V.

Licence Details and Regulatory Authority

Terdersoft B.V. holds an online gaming licence issued by the Curaçao Gaming Authority (CGA), the government regulatory body responsible for supervising and licensing the online gaming industry in and from Curaçao, pursuant to the National Ordinance on Games of Chance (Landsverordening op de kansspelen, P.B. 2024, no. 157), commonly referred to as the LOK.

Licence details are as follows:

• Licence number: OGL/2024/1126/0521
• Licence type: Online Gaming Licence, Business-to-Consumer (B2C)
• Issuing authority: Curaçao Gaming Authority (CGA)
• Regulatory framework: Landsverordening op de kansspelen (LOK), enacted 20 December 2024
• Licensing jurisdiction: Curaçao, Kingdom of the Netherlands

The B2C Online Gaming Licence authorises Terdersoft B.V. to offer remote games of chance, including online casino games, live dealer games, slot games, table games, and related gaming products, to eligible players in permitted jurisdictions. The licence is registered in the CGA public licence register, which may be consulted at www.gamingcontrolcuracao.org. Licence validity and status can be independently verified using the certificate validator provided at the bottom of this website.

The CGA conducts ongoing supervision of licensed operators, including periodic audits, compliance assessments, and enforcement actions where required. Terdersoft B.V. is required to maintain full compliance with the LOK, CGA regulations, and any supplementary directives issued by the CGA as a condition of holding this licence.

Territory of Service and Eligibility

Geographical Availability

The services offered through spin-mama-casino-nz.com are made available to eligible players in New Zealand and other permitted territories in accordance with the terms of the CGA licence and applicable local laws. Residents of jurisdictions where online gambling is prohibited by local law, or where Terdersoft B.V. does not hold any required local authorisation, are not permitted to register or participate in real-money gaming activities on this platform.

The operator reserves the right to restrict or terminate access for players located in restricted jurisdictions at any time and without prior notice. A current list of restricted countries is maintained in the platform’s Terms and Conditions, which should be reviewed prior to registration.

Age Restriction

Access to real-money gaming services on this platform is strictly limited to individuals who are 18 years of age or older. This age restriction is a mandatory requirement under the terms of the CGA licence and is applied without exception.

• All players are required to confirm their age and legal eligibility at the time of registration.
• Terdersoft B.V. reserves the right to request age verification documentation at any stage of the account lifecycle.
• Any account found to be registered by, or operated on behalf of, a person under 18 years of age will be suspended immediately, all associated funds will be forfeited, and the matter may be reported to the relevant authorities.
• Minors are expressly prohibited from accessing or using any services on this platform.

Anti-Money Laundering and Know Your Customer Policy

Regulatory Obligations

Terdersoft B.V. is legally obligated to comply with applicable anti-money laundering (AML) and counter-financing of terrorism (CFT) legislation, including the requirements imposed by the CGA as the supervisory authority for AML/CFT compliance within the Curaçao online gaming sector. The operator maintains a comprehensive AML/KYC programme designed to prevent the use of the platform for money laundering, terrorist financing, fraud, or any other financial crime.

Know Your Customer (KYC) Verification

All players are subject to identity verification procedures in accordance with the operator’s KYC policy. Verification may be requested at the time of registration, prior to the first withdrawal, or at any other point determined appropriate by the operator’s compliance team. The following categories of documentation may be required:

• Proof of identity: a current government-issued passport, national identity card, or driver’s licence bearing the player’s full name, date of birth, and photograph.
• Proof of address: a recent utility bill, bank statement, or official government correspondence issued within the preceding three months, confirming the player’s residential address.
• Proof of payment method: documentation confirming ownership and control of the payment method used to fund the account, which may include card images, e-wallet screenshots, or bank statements.
• Source of funds and source of wealth: documentation demonstrating the legitimate origin of funds deposited into the account, which may be requested where transaction volumes or account activity warrant additional scrutiny.

Withdrawals may be withheld pending successful completion of KYC verification. The operator is under no obligation to process withdrawal requests where verification documents have not been provided or have not been accepted as satisfactory.

Transaction Monitoring and Reporting

Terdersoft B.V. maintains automated and manual transaction monitoring systems to detect patterns of activity that may indicate money laundering, fraud, or other financial crime. Where suspicious activity is identified, the operator is legally required to file a Suspicious Activity Report (SAR) with the relevant financial intelligence authority and to refrain from disclosing the existence of any such report to the subject of the investigation. The operator is also required to cooperate fully with any investigation conducted by law enforcement or regulatory authorities.

Data Protection and Privacy

Collection and Use of Personal Data

Terdersoft B.V. collects and processes personal data in connection with the provision of gaming services, account management, customer support, AML/KYC compliance, fraud prevention, and marketing communications where consent has been obtained. The categories of personal data collected may include, but are not limited to: full name, date of birth, residential address, email address, telephone number, payment information, and records of gaming activity.

Personal data is processed on the basis of one or more of the following lawful grounds:

• performance of the contract between the player and the operator;
• compliance with a legal or regulatory obligation;
• legitimate interests pursued by the operator, where those interests are not overridden by the rights and interests of the data subject;
• consent provided by the data subject.

Security Measures

The platform employs industry-standard technical and organisational security measures to protect personal and financial data from unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• Secure Sockets Layer (SSL) encryption applied to all data transmissions between the player’s device and the platform’s servers.
• Encrypted storage of sensitive account information.
• Access controls and authentication protocols governing internal access to personal data.
• Continuous monitoring of systems for security vulnerabilities and suspicious access attempts.

Data Retention and Third-Party Sharing

Personal data is retained for the period necessary to fulfil the purposes for which it was collected, including the minimum retention periods required under applicable AML and gaming regulations, which may extend beyond the closure of a player’s account. Personal data is not sold to third parties. Data may be shared with payment processors, identity verification providers, fraud prevention services, and regulatory or law enforcement authorities where required by law or legitimate business necessity.

Players’ rights in relation to their personal data, including rights of access, rectification, erasure, restriction of processing, and objection, may be exercised by submitting a written request to the operator’s customer support team or data protection contact address specified in the Privacy Policy, available on this website.

Responsible Gambling

Commitment to Player Protection

Terdersoft B.V. recognises that gambling carries inherent risks and that a proportion of players may develop problematic gambling behaviours. The operator is committed to implementing measures that promote responsible gambling, reduce the risk of gambling-related harm, and support players who may be experiencing difficulties.

Player-Controlled Tools

In accordance with the requirements of the CGA licence, the platform provides the following responsible gambling tools, which players may activate through their account settings or by contacting customer support:

• Deposit limits: players may set daily, weekly, or monthly limits on the total amount deposited into their account.
• Session time limits: players may set limits on the duration of individual gaming sessions.
• Loss limits: players may set limits on the total net losses incurred within a defined period.
• Wagering limits: players may set limits on the total amount wagered within a defined period.
• Cooling-off periods: players may request a temporary suspension of their account for a defined period during which access to gaming services will be restricted.
• Self-exclusion: players may request a self-exclusion of a minimum duration of six months, during which their account will be deactivated and they will not be permitted to re-register or access gaming services on the platform. Self-exclusion requests are processed promptly upon receipt.
• Reality checks: players may activate periodic on-screen notifications displaying the duration of their current gaming session.

External Support Resources

Players who believe they may have a gambling problem, or who are concerned about the gambling behaviour of someone they know, are encouraged to seek assistance from independent support organisations, including:

• Gambling Help Online (1800 858 858), available to players in Australia and New Zealand.
• Problem Gambling Foundation of New Zealand, providing free, confidential counselling and support services.

The operator does not promote gaming services to individuals who have self-excluded or who have indicated that they wish to cease gambling. Marketing communications are suspended for self-excluded players.

Fairness and Game Integrity

All games offered on the platform utilise certified Random Number Generator (RNG) technology to ensure that game outcomes are statistically random, independent, and not subject to manipulation by the operator or any other party. The RNG systems and game software used on the platform are subject to testing and certification by independent accredited testing laboratories in accordance with applicable regulatory requirements.

Return-to-player (RTP) percentages for individual games are determined by the game provider and are published where required. The operator does not modify RTP parameters beyond those set by the respective game provider.

Dispute Resolution

Internal Complaints Process

Players who have a complaint or dispute arising from the use of the platform are encouraged to contact the customer support team in the first instance, providing full details of the matter. The operator’s support team will endeavour to resolve complaints promptly and in good faith. Complaints may be submitted via the live chat function, email, or other contact channels specified on the Contact Us page of this website.

Where a complaint cannot be resolved at the initial support level, the matter will be escalated to the operator’s compliance department for further review. The operator will communicate the outcome of any internal review to the player in writing within a reasonable timeframe.

External Dispute Resolution

If a complaint is not resolved to the player’s satisfaction through the operator’s internal process, the player may refer the matter to an external dispute resolution body or to the Curaçao Gaming Authority. The CGA accepts complaints that may indicate a breach of the LOK or CGA regulations by a licensed operator. Such complaints may be submitted to the CGA via email at complaints@cga.cw.

Please note that the CGA does not function as a civil court and does not have the authority to order financial compensation or to mediate between individual players and operators in a quasi-judicial capacity. Where a player seeks a binding financial remedy, recourse to the competent civil courts in the applicable jurisdiction may be necessary.

Applicable Law

The contractual relationship between the player and Terdersoft B.V. is governed by the law of Curaçao, subject to any mandatory consumer protection provisions that may apply under the laws of New Zealand or other applicable jurisdictions. Players are responsible for ensuring that their use of the platform complies with the laws of their own jurisdiction.

Contact and Regulatory Enquiries

For enquiries relating to licensing, compliance, data protection, or any regulatory matter, players and third parties may contact Terdersoft B.V. through the official customer support channels available on the Contact Us page of this website. For formal regulatory matters, correspondence should be directed in writing to the registered office address: Emancipatie Boulevard Dominoc Martina 31, Curaçao.

This page was last reviewed and updated in April 2026. The information contained herein is provided for informational purposes and reflects the operator’s regulatory status as at the date of publication. Players are encouraged to verify licence status independently via the CGA public licence register prior to registering an account.