What This Policy Covers
This Cookie Policy applies to all pages of the Spinmama Casino website (spin-mama-casino-nz.com) and explains how we use cookies and similar tracking technologies when you visit our site. It also explains what choices you have regarding those technologies and how to exercise them.
Spinmama Casino operates under licence number OGL/2023/159/0064 and is committed to handling your data in accordance with the Privacy Act 2020 (New Zealand). Reading this policy will give you a clear picture of what we collect through cookies, why we collect it, and who else may have access to that information.
If you have questions that this policy does not answer, you can reach us at support@spin-mama-casino-nz.com or by calling +64 4 816 8170. Our office is located at Level 11/111, The Terrace, Wellington Central, Wellington 6011, New Zealand.
What Cookies Are
A cookie is a small text file placed on your device by a website when you visit it. The file contains a string of characters that allows the website to recognise your browser on subsequent visits or as you move between pages during a single session.
Cookies are not programmes. They cannot execute code, carry viruses, or access other files on your device. What they can do is store small pieces of information that help websites function properly, remember your preferences, and gather statistical data about how visitors use the site.
Beyond standard cookies, websites sometimes use related technologies that work in a similar way:
- Session storage and local storage are browser features that hold data temporarily (session storage) or more persistently (local storage) within your browser itself, rather than sending it back to a server in the same way cookies do.
- Pixel tags (also called web beacons) are tiny invisible images embedded in pages or emails that register when they have been loaded, confirming that a page was viewed or an email was opened.
- Device fingerprinting is a technique that identifies a device by analysing a combination of its technical characteristics, such as screen resolution, installed fonts, and browser type, without necessarily relying on a cookie file.
Where we refer to “cookies” in this policy, we mean the full range of these technologies unless we state otherwise.
Categories of Cookies We Use
Strictly Necessary Cookies
These cookies are required for the site to work. Without them, core features such as account login, session management, game loading, deposit and withdrawal processing, and the age verification system cannot function. Because they are essential to the delivery of a service you have actively requested, they do not require your consent under the Privacy Act 2020.
Examples of what strictly necessary cookies handle on our site include:
- Keeping you logged in as you move between pages
- Maintaining your session state during a game round
- Processing transactions securely via Visa, Mastercard, Apple Pay, Google Pay, and cryptocurrency payment gateways
- Enforcing access restrictions for players who have set self-exclusion or deposit limits
- Remembering your cookie preferences once you have set them
These cookies are typically removed when you close your browser, though some persist for a short additional period to allow the system to reconnect your session if you are temporarily disconnected.
Functional Cookies
Functional cookies remember choices you make that affect how the site behaves for you, without being strictly required to make it work at all. They improve your experience by reducing the need to reconfigure settings on each visit.
On the Spinmama Casino site, functional cookies are used to:
- Remember your preferred language settings
- Store your display preferences within the game lobby
- Recall your last-used payment method to speed up future deposits
- Hold your responsible gambling settings, including deposit limits and session time reminders, so that they are consistently applied across visits
These cookies are set by us rather than by third parties. You can disable them through your browser or via our cookie management tool, but doing so may mean that certain personalisation features stop working correctly.
Analytics and Performance Cookies
Analytics cookies collect information about how visitors use the website. This data is aggregated rather than tied to individual identities, and we use it to understand which pages are visited most often, where visitors arrive from, how long they spend in different sections, and where they tend to leave the site.
The purpose is to improve the performance and usability of spin-mama-casino-nz.com. If a particular part of the registration process is causing people to drop off, or if a game category page is loading slowly on mobile devices, analytics data helps us identify and address those problems.
We use third-party analytics services for this purpose, including Google Analytics. Google may process data on servers outside New Zealand, including in the United States. We have configured our analytics implementation to anonymise IP addresses, which means individual users cannot be identified from the data we receive. Google’s data processing practices are governed by Google’s own privacy documentation, which can be reviewed at google.com/policies/privacy.
You may opt out of Google Analytics tracking across all sites by installing the Google Analytics Opt-Out Browser Add-On.
Marketing and Advertising Cookies
Marketing cookies track your browsing behaviour across websites to build a profile of your interests, which can then be used to serve you more relevant advertisements. They may be set by us or by advertising networks we work with.
On the Spinmama Casino site, marketing cookies serve a limited function. We do not run targeted advertising campaigns that follow players across unrelated third-party websites. However, we do use:
- Cookies that help us understand whether a player arrived at the site via a particular promotional link or affiliate referral, so that we can assess the effectiveness of our marketing channels
- Retargeting pixels on some pages that allow advertising platforms to show Spinmama Casino promotions to visitors who have previously shown interest in the site
Marketing cookies are not strictly necessary, and you can decline them without affecting your ability to use the casino. Declining them will not reduce the number of advertisements you see online in general; it will only mean those advertisements are less likely to be relevant to your past interactions with our site.
Third-Party Game Provider Cookies
When you launch a game from a software provider such as Evolution, Play’n GO, PG Soft, BGaming, Evoplay, Playtech Live, Spribe, Ezugi, or any other studio in our library, that provider’s game client may itself set cookies or use similar tracking technologies within the game frame. These are set by the third party directly and are governed by that provider’s own privacy documentation rather than by this policy.
Game provider cookies typically serve functional and security purposes: maintaining game state, detecting connection interruptions, verifying round integrity, and ensuring that returned results match those originally generated. Some providers may also collect anonymised usage statistics about how their games perform.
Because these cookies are outside our direct control, if you have specific questions about a particular provider’s data practices, you should review that studio’s privacy documentation or contact them directly.
Your Rights Under the Privacy Act 2020
The Privacy Act 2020 gives New Zealand residents specific rights relating to personal information, including information collected through cookies. These rights apply to the extent that cookie data is connected to information that identifies you, such as your account records.
- Right of access: You may request confirmation of whether we hold personal information about you and, if so, access to that information.
- Right of correction: If information we hold about you is incorrect, you may request that we correct it.
- Right to complain: If you believe we have handled your information in a way that breaches the Privacy Act 2020, you may make a complaint to the Office of the Privacy Commissioner at privacy.org.nz.
Requests to access or correct your personal information should be directed to support@spin-mama-casino-nz.com. We will respond within the timeframe required under the Act.
Cross-Border Data Transfers
Some of the third parties we work with, including analytics services and game providers, process data on servers located outside New Zealand. Under the Privacy Act 2020, transfers of personal information to overseas recipients are permitted where the recipient is subject to comparable privacy protections, or where the individual has been informed of the transfer and the risks associated with it.
Where we transfer data internationally, we take steps to satisfy ourselves that the recipient handles it in a manner consistent with New Zealand privacy standards. This may include reviewing the recipient’s privacy documentation, relying on their certification under recognised frameworks such as the APEC Cross-Border Privacy Rules, or assessing whether the jurisdiction in which they operate provides adequate legal protections.
You should be aware that by using services from international game providers whose software loads on our site, some processing of technical data may occur in their jurisdictions of operation, which include countries across Europe and Asia.
How to Manage Your Cookie Preferences
Through Our Cookie Consent Tool
When you first visit the Spinmama Casino site, you will be presented with a cookie consent notice. This gives you the option to accept all categories of cookies, accept only strictly necessary cookies, or customise your choices by category. Your selection is stored so that you are not asked again on subsequent visits, although you can revisit and revise your preferences at any time by accessing the cookie settings link in the site footer.
Through Your Browser Settings
Most browsers allow you to control cookies directly through their settings menus. You can typically choose to block all cookies, block third-party cookies only, or delete existing cookies that have already been placed. The process differs slightly between browsers, but instructions for the most commonly used ones are linked below:
- Google Chrome: Settings, then Privacy and Security, then Cookies and other site data
- Mozilla Firefox: Settings, then Privacy and Security, then Cookies and Site Data
- Apple Safari: Preferences, then Privacy, then Manage Website Data
- Microsoft Edge: Settings, then Cookies and site permissions, then Cookies and data stored
Blocking all cookies will affect not only our site but also other sites you visit. In particular, blocking strictly necessary cookies will prevent core functionality from working on spin-mama-casino-nz.com, including account login and payment processing.
Opting Out of Specific Services
Beyond browser-level controls, you can opt out of specific third-party data collection services:
- Google Analytics: Install the Google Analytics Opt-Out Browser Add-On, available at tools.google.com/dlpage/gaoptout
- Interest-based advertising: Visit the Your Online Choices platform at youronlinechoices.com, which allows you to opt out of participating advertising networks
- Digital Advertising Alliance: Use the opt-out tool at youradchoices.com for additional control over interest-based advertising
Cookie Retention Periods
Different cookies remain on your device for different lengths of time. The appropriate retention period depends on what the cookie is for.
- Session cookies are temporary and are deleted automatically when you close your browser. They are used to maintain continuity within a single visit.
- Persistent cookies remain on your device until they expire or until you delete them. At Spinmama Casino, persistent cookies used for functional purposes generally expire within 12 months. Analytics and marketing cookies may have retention periods ranging from 30 days to 24 months depending on the specific service.
- Third-party cookies have retention periods determined by the third parties that set them. Game provider cookies are typically session-based, but analytics and advertising pixels from networks may persist for longer periods.
You can review and delete any cookies currently stored in your browser at any time using your browser’s built-in tools.
Cookies and Responsible Gambling
Some cookies on our site serve a specific responsible gambling function. When you set deposit limits, session time reminders, or self-exclusion periods through your account dashboard, cookies help ensure that these settings are applied consistently, including during visits where you may not be fully logged in.
If you block or delete all cookies, these protective settings may not be enforced correctly across sessions. We therefore recommend that players who use responsible gambling features avoid deleting strictly necessary cookies, as doing so could temporarily disable those protections until your next login.
Spinmama Casino is committed to supporting safe play. If you need assistance with responsible gambling tools or want to discuss how your settings are stored, contact our support team at support@spin-mama-casino-nz.com or call +64 4 816 8170. You can also reach out directly to Gambling Therapy at gamblingtherapy.org or BeGambleAware at gambleaware.org for independent support.
Age Verification and Cookies
New Zealand law requires that gambling services are not provided to individuals under 18 years of age. Cookies play a role in our age verification infrastructure: once your date of birth has been confirmed during registration, a cookie records that this check has been completed for your session and account. This prevents the system from repeatedly prompting verified players for age confirmation while also ensuring that unverified sessions cannot access gambling content.
If you share a device with others, we recommend using private browsing mode when you are finished playing and clearing your browser cookies, particularly if the device is also used by people under 18.
Changes to This Policy
We may revise this Cookie Policy from time to time to reflect changes in the technologies we use, updates to New Zealand law, or changes to how our third-party partners handle data. When we make changes, the updated version will be published at spin-mama-casino-nz.com/cookie-policy and will take effect from the date of publication.
We encourage you to review this policy periodically. Continuing to use our site after changes have been published constitutes your acceptance of the revised terms to the extent permitted by applicable law.
Contact Us
If you have a question about this policy, want to exercise your rights under the Privacy Act 2020, or would like to make a complaint about how we handle cookie data, please contact us through any of the following:
- Email: support@spin-mama-casino-nz.com
- Phone: +64 4 816 8170
- Post: Level 11/111, The Terrace, Wellington Central, Wellington 6011, New Zealand
If you are not satisfied with our response, you have the right to raise the matter with the Office of the Privacy Commissioner of New Zealand at privacy.org.nz.