Who This Policy Applies To
This Privacy Policy applies to all persons who visit, register with, or use the Spinmama Casino website at spin-mama-casino-nz.com, including New Zealand residents and any other person whose personal information is processed by us in connection with our services.
Spinmama Casino is operated by a company registered at Level 11/111, The Terrace, Wellington Central, Wellington 6011, New Zealand. We hold gambling licence number OGL/2023/159/0064, and we are the data controller in respect of the personal information we collect about you.
By creating an account or continuing to use our platform, you acknowledge that you have read this policy and understand how your personal information is handled. If you do not agree with the way we process personal information, you should not use the Spinmama Casino platform.
The Legal Framework We Operate Under
As an online gambling operator serving players in New Zealand, Spinmama Casino processes personal information in accordance with the following legislation:
- The Privacy Act 2020 (NZ), which is the primary statute governing how personal information must be collected, used, stored, and disclosed in New Zealand. The Act sets out thirteen Information Privacy Principles that we follow.
- The Gambling Act 2003 (NZ), which places obligations on gambling operators relating to player protection, problem gambling harm minimisation, and age verification.
- The Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), which requires us to carry out identity verification procedures and transaction monitoring.
- The Fair Trading Act 1986 (NZ), which prohibits misleading or deceptive conduct, including in relation to how we describe our data practices.
Nothing in this Privacy Policy overrides, limits, or excludes any rights you hold under New Zealand law. Where our internal policies set a higher standard of protection than the law requires, we apply the higher standard.
What Personal Information We Collect
Registration and Account Information
When you create an account with Spinmama Casino, we collect the information necessary to set up and verify your account. This includes:
- Your full legal name
- Date of birth
- Residential address in New Zealand
- Email address
- Phone number
- Username and password (passwords are stored in encrypted form and are not accessible to our staff)
- Preferred currency (NZ dollars for New Zealand players)
Identity Verification Documents
Our obligations under the AML/CFT Act and our licensing conditions require us to verify the identity of players before processing withdrawals and in other circumstances specified by law. For this purpose, we may collect copies of:
- A New Zealand passport, driver licence, or other government-issued photo identification
- Proof of residential address, such as a utility bill or bank statement dated within the last three months
- Source of funds documentation where required by our AML/CFT compliance programme
These documents are collected because we are legally required to collect them, not as a matter of preference. Refusing to provide identity documentation when requested will result in withdrawal requests being held until the verification requirement is satisfied.
Financial Information
To process deposits and withdrawals, we collect information about the payment methods you use. This includes:
- Partial payment card numbers (we do not store full card numbers on our servers)
- Bank account details provided for direct bank transfers
- E-wallet identifiers where applicable
- Transaction history, including deposit amounts, withdrawal requests, and dates
Gameplay and Platform Activity
We record information about how you use the Spinmama Casino platform, including:
- Games played, bet amounts, and outcomes
- Session start and end times
- Bonuses claimed and wagering progress
- Responsible gambling tools you have set on your account, such as deposit limits or self-exclusion requests
- Support interactions, including live chat transcripts and email correspondence with our support team
Technical Information
When you access our website or app, our systems automatically collect technical data, including:
- IP address
- Device type, operating system, and browser
- Pages visited and time spent on each page
- Referring URL (the page you came from before visiting our site)
- Cookie identifiers and similar tracking data, as described in our separate Cookie Policy
How We Collect Your Personal Information
Most of the personal information we hold about you comes directly from you, through the account registration process, identity verification submissions, payment transactions, and your communications with our support team at support@spin-mama-casino-nz.com.
We also collect information automatically as you use the platform, through our website analytics tools, server logs, and cookies.
In some cases, we may receive information about you from third parties, including:
- Identity verification service providers who help us confirm that the documents you submit are genuine
- Payment processors who pass us transaction confirmation data
- Fraud prevention and AML screening services that cross-reference your details against relevant databases
Where we receive information from third parties, we handle that information under the same obligations that apply to information you provide directly.
Why We Collect and Use Your Personal Information
To Provide Our Services
The core purpose for collecting personal information is to enable you to use the Spinmama Casino platform. This includes processing your registration, verifying your eligibility to play, processing deposits and withdrawals, and delivering the games and promotions available on the site.
To Meet Legal Obligations
A significant portion of the information we collect is collected because the law requires it. Specifically:
- Age verification is required under the Gambling Act 2003. We are not permitted to allow anyone under the age of 18 to gamble, and we must take reasonable steps to ensure that this requirement is met.
- Identity verification and transaction monitoring are required under the AML/CFT Act 2009. These obligations exist to prevent Spinmama Casino from being used to launder money or finance terrorism, and they apply to all gambling operators in New Zealand regardless of their individual preferences.
- Record-keeping requirements under both the Gambling Act and the AML/CFT Act mean that we must retain certain records for prescribed periods even after an account is closed.
To Protect Players and Minimise Harm
Under our licence conditions, we are required to identify and assist players who may be experiencing harm from gambling. We use gameplay data, transaction history, and account activity to monitor for patterns that may indicate a problem, such as rapidly increasing deposits, extended play sessions, or repeated failed withdrawal requests. This monitoring is not optional for us, and its purpose is protective rather than commercial.
If our monitoring indicates that a player may be at risk, our support team may reach out to discuss responsible gambling options, including the tools available on the Spinmama account or external support services such as the Problem Gambling Foundation of New Zealand or the national helpline at 0800 664 262.
To Prevent Fraud and Protect Security
We use personal information to detect and prevent fraudulent activity, including bonus abuse, identity fraud, money laundering, and multiple account registrations. These measures protect the security of the platform and the fairness of outcomes for all players.
To Communicate With You
We use your contact details to send you information that is relevant to your account, including transaction confirmations, security alerts, responses to support queries, and changes to our terms or policies. These communications are part of our service, not optional marketing messages.
We may also send you promotional communications, such as information about bonus offers or new games, but only where you have opted in to receive them. You can withdraw that consent at any time by contacting us at support@spin-mama-casino-nz.com or by adjusting your account preferences.
To Improve the Platform
We use aggregated and anonymised usage data to understand how players interact with the site, which helps us identify technical issues, improve the user experience, and make decisions about which features or games to add or update. This analysis does not involve decisions about individual players.
Sharing Your Personal Information
We do not sell your personal information to third parties. We share it only in the circumstances described below.
Service Providers
We work with third-party companies to deliver parts of our service. These include identity verification providers, payment processors, cloud hosting providers, customer support platform operators, and analytics tools. Each of these providers is engaged under contractual terms that require them to handle personal information only for the purposes we specify and to maintain appropriate security standards.
Regulatory and Law Enforcement Bodies
We are required to share certain information with regulatory authorities and, in appropriate circumstances, with law enforcement agencies. This includes:
- Reports to the New Zealand Police Financial Intelligence Unit as required by the AML/CFT Act
- Responses to lawful requests from the Department of Internal Affairs, which oversees gambling regulation in New Zealand
- Compliance with court orders or other legally compelled disclosures
We do not share information with law enforcement bodies voluntarily or without a legal basis for doing so.
Problem Gambling Services
In circumstances where we are required by our licence conditions to refer a player to problem gambling support, we may share limited information with authorised support organisations. Any such disclosure is carried out in accordance with our regulatory obligations and the Privacy Act 2020.
Business Transfers
If Spinmama Casino were to be involved in a merger, acquisition, or sale of assets, personal information held about players could form part of the transferred assets. In that event, we would notify affected players and ensure that the incoming entity is bound by obligations at least equivalent to those set out in this policy.
Storing and Retaining Your Personal Information
Where Your Data Is Stored
Personal information collected through the Spinmama Casino platform is stored on secure servers. Where data is processed or stored outside of New Zealand, we take steps to ensure that the receiving country or organisation provides a comparable level of privacy protection to that required under the New Zealand Privacy Act 2020.
How Long We Keep Your Information
We retain personal information for as long as it is needed for the purposes for which it was collected, subject to any longer minimum retention periods required by law. In practice:
- Account information and transaction records are retained for a minimum of seven years after an account is closed, in accordance with AML/CFT Act requirements.
- Identity verification documents are retained for the period required by our AML/CFT compliance programme, which is generally five years after the end of a business relationship.
- Support correspondence is retained for a period sufficient to handle any subsequent queries or disputes, and is reviewed regularly for deletion.
- Marketing preferences and consent records are retained for as long as they remain relevant and for a reasonable period afterward to evidence our compliance.
When personal information is no longer required and no legal obligation requires its retention, we delete or anonymise it.
Security of Your Personal Information
We use technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. These measures include:
- Encryption of data in transit using TLS protocols
- Encryption of sensitive data at rest
- Access controls that limit who within our organisation can access personal information, based on their role and what is necessary for them to do their job
- Regular security assessments of our systems and third-party providers
- Staff training on data handling obligations and security practices
No system is completely immune to security risks. In the event of a privacy breach that is likely to cause serious harm, we will notify the Privacy Commissioner and affected individuals as required by the Privacy Act 2020.
Cookies and Tracking Technologies
Spinmama Casino uses cookies and similar technologies on its website. A cookie is a small file placed on your device when you visit a website, which allows the site to recognise your browser and store certain preferences or session information.
We use cookies for purposes including:
- Keeping you logged in to your account during a session
- Remembering your language and display preferences
- Analysing how visitors use the site so we can improve it
- Detecting and preventing fraud and unusual account activity
You can control cookie settings through your browser. Blocking certain types of cookies may affect the functionality of the platform. Full details about the cookies we use, including which are strictly necessary and which are optional, are set out in our Cookie Policy.
Your Rights Under the Privacy Act 2020
Under the Privacy Act 2020, you have the following rights in relation to personal information we hold about you.
Right of Access
You have the right to ask us whether we hold personal information about you and, if so, to request a copy of that information. We will respond to an access request within 20 working days, as required by the Privacy Act. We may charge a reasonable fee for providing access in certain circumstances, but we will notify you of any charge before proceeding.
Right of Correction
If you believe that personal information we hold about you is inaccurate, incomplete, or misleading, you have the right to ask us to correct it. We will correct information promptly where we agree the correction is warranted. Where we disagree, we will note your request and explain our reasons.
Right to Complain
If you believe we have breached your privacy rights under the Privacy Act 2020, you have the right to complain to us first, and if the matter is not resolved to your satisfaction, to the Office of the Privacy Commissioner. The Privacy Commissioner can be contacted at www.privacy.org.nz or on 0800 803 909.
Withdrawing Consent for Marketing
Where you have given us consent to send you promotional communications, you can withdraw that consent at any time without affecting the lawfulness of processing that has already taken place. To opt out of marketing messages, contact us at support@spin-mama-casino-nz.com.
Children and Minors
Spinmama Casino does not knowingly collect personal information from anyone under the age of 18. Our platform is strictly for adults, and we use age verification measures during registration and at points throughout the customer relationship to enforce this restriction.
If we become aware that personal information has been collected from a person under 18, we will close the associated account, return any funds to their source after required deductions, and delete the personal information in accordance with our legal obligations. If you are a parent or guardian and believe that a minor has registered an account, please contact us immediately at support@spin-mama-casino-nz.com.
Third-Party Websites and Links
The Spinmama Casino website may contain links to external websites that are not operated by us. This Privacy Policy applies only to the Spinmama Casino platform. If you follow a link to another website, the privacy practices of that website will govern how your information is handled there. We recommend that you read the privacy policy of any third-party website before providing personal information to it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, changes in applicable law, or other operational reasons. When we make material changes, we will post the updated policy on this page and, where appropriate, notify registered players by email using the address associated with their account. Continued use of the Spinmama Casino platform following notification of a material change constitutes acceptance of the updated policy.
How to Contact Us About Privacy
If you have questions about this Privacy Policy, want to exercise your rights under the Privacy Act 2020, or have concerns about how we have handled your personal information, please get in touch with us using any of the following:
- Email: support@spin-mama-casino-nz.com
- Phone: +64 4 816 8170
- Post: Spinmama Casino, Level 11/111, The Terrace, Wellington Central, Wellington 6011, New Zealand
- Office hours: Monday to Saturday, 9AM to 6PM (New Zealand Standard Time)
We aim to acknowledge all privacy-related enquiries within two business days and to resolve them within 20 working days, consistent with the timeframes set out in the Privacy Act 2020. If your matter is complex or requires additional investigation, we will keep you informed of progress.